The increasing application of information technology since the 1970s has resulted in the wholesale capture and distribution of knowledge, creating an unprecedented need for managing knowledge assets. Thus knowledge management (KM) is being applied throughout an organization's systems, from information management to marketing to human resources. In this text, Ian Watson examines why case-based reasoning (CBR) is so well suited to knowledge management. It gives readers clear insight into the development of commercial knowledge management case-based reasoning applications by presenting several in-depth case-studies.