Before Contacting Us Please Read The Following Frequently Asked Questions:

Where’s My Order?
Please note that many of the products on our website are despatched from our US and UK suppliers. Delivery can take 3-4 weeks or more. Please check your confirmation email for the delivery expectation of each product.

ALL deliveries come via standard Australia Post. We do not use a tracking service so please contact your local Australia Post office if your parcel does not arrive within the delivery time stated on your confirmation email.

More about delivery timeframes can be found on our delivery information page.

eBook/eReader Problems or Questions
If you have a problem with an ebook, or a question about the status of your eReader or ebook order, please use the form below and select “My eBook is not in my eLibrary”. For technical issues with your Kobo eReader please use the Kobo phone number listed below.

Report a Problem With a Product
We are always happy to correct a problem with any item that we advertise. If you find a problem with any item on our site then please visit our product feedback page.

Where Can I Find Your Stores?
Angus & Robertson Online is not affilated with the Angus & Robertson store network operated by Supanews and we are unable to answer any queries relating to stores through the contact us page.

Can I Use My A&R Gift Card Online?
A&R Online does not accept Angus & Robertson Gift Cards. The company that owned A&R when your gift card was issued is no longer in operation. For any gift card enquiries please contact Ferrier Hodgson at redgroup@fh.com.au by email. We are unable to answer any queries relating to gift cards sent to us through the contact us page.

Can I Publish Or Sell My Book Through You?
A&R Online is not a publisher and we are unable to assist you with any enquiry you may have about how to sell your book. At present, we are only able to buy product from major Australian distribution houses. We are unable to answer any queries relating to these matters sent to us through the contact us page.

For more FAQs please visit our help page.

Last updated: 18 January 2013

24/7 Kobo Device Technical Support
For technical support for your Kobo eReader please check our self serve help pages as this will provide a quicker resolution with issues such as how to get started with your eReader and how to transfer files from your eLibrary to your eReader.  

If the issue with your Kobo eReader is still not resolved please call the FREE 1800 number below. Please note that this phone number is not for any queries relating orders for eBooks, physical products or the status of your Kobo eReader order.

FREE CALL
1800-971-418

Support staff available 24 hours a day - 7 days a week


Please note additional carrier charges may apply with some phone networks.

Contacting the A&R Online Team

You can contact the Angus & Robertson Online Customer Service team using the form below.

PLEASE ENSURE you select the most appropriate subject as this will help us to respond to you more quickly.

You are also welcome to visit our Online Forums for assistance with online orders, ebooks support and other website questions or view our Help section to see if your question has already been answered.

We will reply to your query as soon as possible, generally within 3 working days. 

Customer Service Hours: Monday to Friday 9am to 5.00pm AEST/AEDST