Before contacting us please read the following Frequently Asked Questions:

Where’s My Order?
Please note that many of the products on our website are dispatched from our US and UK suppliers. Delivery can take 3-4 weeks or more. Please check your confirmation email for the delivery expectation of each product.

ALL deliveries come via standard Australia Post. We do not use a tracking service so please contact your local Australia Post office if you parcel does not arrive within the delivery time stated on your confirmation email.

More about delivery timeframes can be found on our delivery information page

eBook/eReader problems or questions
For technical issues with your Kobo eReader please use the Kobo phone number listed below. If you have a problem with an ebook, or a question about the status of your eReader or ebook order, please use the form below and select “My eBook is not in my eLibrary”

Where can I find your stores?
Most of the Angus & Robertson store network closed in July 2011 however there are some stores open in Queensland which are operated by Supanews. Angus & Robertson Online is not affilated with the store network and we are unable to answer any queries relating to stores through the contact us page

Can I use my A&R Gift Card online?
A&R Online does not accept Angus & Robertson Gift Cards. The company that owned A&R when your gift card was issued is no longer in operation. For any gift card enquiries please contact Ferrier Hodgson at redgroup@fh.com.au by email. We are unable to answer any queries relating to gift cards sent to us through the contact us page.

Availability of books
If a book is not shown on our web site, or it is shown but has no price or buy button we currently do not offer it for sale. The range of stock available changes daily so check back often. We are unable to answer any queries relating to books which are not available on the site through the contact us page

Can I publish or sell my book through you?
A&R Online is not a publisher and we are unable to assist you with any enquiry you may have about how to sell your book. At present, we are only able to buy product from major Australian distribution houses. We are unable to answer any queries relating to these matters sent to us through the contact us page

For more FAQs please visit our help page.

Last updated: 17 January 2012

Kobo Technical Support
For technical support for your Kobo eReader device please call the FREE 1800 number below. (Please note that Kobo Technical Support staff are unable to answer questions regarding delivery of your Kobo eReader)

FREE CALL
00-11-800-3322-3344

Support staff available 24 hours a day - 7 days a week

Please note additional carrier charges may apply with some phone networks.

Contacting the A&R Online Team

You can contact the Angus & Robertson Online Customer Service team using the form below.

PLEASE ENSURE you select the most appropriate subject as this will help us to respond to you more quickly.

You are also welcome to visit our Online Forums for assistance with online orders, ebooks support and other website questions.

We will reply to your query as soon as possible however due to an unusually high number of enquiries at present this may take up to 3 working days.  You can also view our Help section to see if your question has already been answered.

Customer Service Hours: Monday to Friday 9am to 5.00pm AEST/AEDST