Where Is My Order?

Most items are despatched from our Sydney warehouse using Australia Post and can be tracked using their online service.

Your order confirmation email will state the delivery times for each product on your order. You can also track your order from the 'Order History' page within our account.

 

To access your Order History page take the following steps:

  1. Sign-in to your account using the option at the top of the website page.
    * If you made a guest purchase then create an account using the same email address used for the guest purchase (PayPal users should create an account using the email linked to their PayPal account).

  2. After you have signed-in to your account, select ‘Order History’ from the drop-down menu at the top of the page, on the left side.

  3. Locate the item that you are seeking and you will sse the delivery timeframe. Where applicable the 'Track Delivery' function will show you where Australia Post has last logged this item.

  4. Where a reasonable amount of time has passed since the item was sent, you are able to use the 'Replace This Item' option to request a replacement.

Track Item option on Order History page  

 

How Long Should I Wait Until Contacting Customer Service?

If a product that you ordered from us has not arrived within the specified timeframe, we may offer a replacement.  The 'Replace Item' button will become available within your account after the following times have elapsed.

  • 2-4 working day delivery items - allow 14 days from the date that the item shipped email was sent to you before contacting Customer Service.


  • 1-2 week items - allow 14 days from the date that the item shipped email was sent to you before contacting Customer Service.


  • 2-3 week delivery items - allow 45 days from the date that the item shipped email was sent to you before contacting Customer Service.

Our Customer Service team will respond to your enquiry within 1-2 business days. To contact them please use the form below, and include as much information as possible to assist them to handle your request as quickly as possible.

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