Welcome to our eBook help section!
We hope the following overview and frequently asked questions will help you to find the answers you're looking for. Please click on the subheadings to display information.
You are also welcome to visit our Online Forums for assistance with ebooks support.
eBooks purchased via this site will be added to your personal library ('My eLibrary') which will only be visible when you are logged into your account.
about eBooks
An eBook is an electronic or digital version of a printed book. eBooks can be read on computers, eReading devices or smartphones. An ePub (electronic publication) is a free and open eBook standard for “reflowable” content, meaning that the text display can be optimized depending on the device or hardware being used. You can read ePub formatted books on your computer, on many mobile devices, such as iPhone and BlackBerry, and on select eReaders such as the Kobo Reader.
- More about browsing and purchasing eBooks +
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When searching for products on the Angus & Robertson website you can search for eBooks and purchase them in much the same you would purchase a regular book. You can even purchase eBooks and other items in the same transaction. 'Tangible' products will be posted and your eBooks will be added to your 'My eLibrary' ready for download.
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- More about downloading an eBook +
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Once you have added an eBook to your library it is yours. It is important that you choose carefully, as these files cannot be returned like physical products can.
Free eBooks you select will be added to your 'My eLibrary' instantly and purchased eBooks will be added once you complete the transaction process. The speed with which you can download your eBook will depend on the device you are downloading to, your internet connection and the size of the file. However, you should be able to access your digital book in under 10 minutes.
You can download to, and read your eBooks on, multiple devices, including your computer, select smartphones and various types of eReaders. To do this you will need to download the appropriate app for your device which can be found on our Application page.
Some eBooks will only work on some devices but eBooks using Reader®Mobile Technology from Adobe Systems Inc. can be shared with up to 6 devices authorised to the same account. Please visit: Adobe Reader®Mobile Technology FAQs for more about using Adobe Digital Editions.
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- More about printing and copying eBooks +
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Depending on their file format, it may be technically possible to print and copy some eBooks. However, even digital forms of books are subject to copyright laws. In addition to legal considerations, eBooks are environmentally friendly in digital form, to print them out may be waste of resources. Should you require something printed, you may achieve a better finished product with minimal time, effort and resources by purchasing the book in its physical form rather than trying to print an eBook.
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- Purchasing eBooks as gifts or to send to someone else +
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Any eBooks you purchase will go into your personal library. At this stage it is not possible to transfer eBooks to other people's libraries for them to download.
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about the Apps
Angus & Robertson offers eReading applications for the most popular smartphones as well as desktop applications for Mac, PC and iPad. These apps allow you to access your Angus & Robertson eBook library to download and read purchases you have made from the Angus & Robertson website.
Reading A&R eBooks on your iPad, iPhone or iPod Touch
To read your A&R eBooks on your Apple iPad, iPhone or iPod Touch, please note that you will need the free A&R eReading app for these platforms.
Please be aware that the iBooks app on iPads and iPhones will only allow you to download eBooks purchased in the Apple iBookstore. Similarly other eBook retailers have their own apps to read eBooks purchased from their stores.
- Minimum requirements for PC, Mac & iPad +
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To read eBooks purchased from Angus & Robertson on your PC, Mac or iPad, you will need to download and install the appropriate application PC, Mac & iPad apps page. Please check the minimum system requirements to run these applications. Mac users will need to run Mac OS 10.5 or a more recent operating system. PC users will need Windows XP (with Service Pack 3 installed) or a more recent operating system.
Generally, meeting these minumum requirements is a simple as an update from Apple (for Mac) or Microsoft (for Windows).
If you have an older system you will still be able to purchase eBooks via the website without using an app but will need to use an alternative to the app to download and read your eBooks such as Adobe Digital Editions.
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my eLibrary
To access eBooks you have purchased on this site you must have a Angus & Robertson account. When you login to your account you will find your eBooks in your personal library ('My eLibrary').
If you are using the website, you will see a 'My eLibrary' link at the top of the page near the checkout when you login to your account. If you are using an app, your library will display when you load it up.
- More about your eLibrary +
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Your library of books is stored elsewhere and only a virtual version is passed to your app when you access it. If you sign out of the app, your library information is maintained at the source but the virtual copy on your app is lost. The virtual copy of your library will need to be reloaded every time you sign in, which can be quite time consuming if you have a lot of books in your library. Our recommendation is that you do not sign out of the app.
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eInk Technology and eReading Devices
e-Ink Technology means that the screen of an eReading device looks like paper and is similar to reading a paper page so there is none of the eyestrain or headaches commonly associated with reading off a backlit screen like a computer monitor. The Kobo eReaders and the Reader by Sony are eReading devices which use eInk technology.
- Interrupted download to your eReading device +
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If your download is interrupted, you will not need to repurchase your book but you must begin the download from your 'My eLibrary' again.
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- Using other eReaders +
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Our eBooks use the ePub standard for content, meaning that you can view them on any ePub compatible device. Most quality eInk eReading devices support ePub, but it is important to check the product information carefully before making a purchase.
Some ssers of ePub enabled eInk devices will need to use Adobe Digital Editions. to add content to their device. Please make sure your eInk device works with Adobe Digital Editions before purchasing an eBook from Angus & Robertson.
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Reader™ by Sony
For more about the Reader by Sony and other eReaders, please visit the eReaders section of this site.
- How do I Download my Angus & Robertson eBooks to my Sony eReader? +
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Downloading your eBooks to Reader is easy, but to make it even easier we have compiled a guide to ensure you are reading as soon as possible. Click here to access the guide.
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- My Sony eReader is not appearing in Reader. +
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If you cannot get your Reader by Sony to appear in the Reader program on your computer, it may not have been registered. The registration process takes only a few moments. We have compiled a guide to assist with this process. Download the guide here.
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- My eBook shows an expiry date when I see it in Reader. +
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Your Angus & Robertson eBooks will not expire. This is a software issue. Reader will sometimes display an expiry date for some titles, however this will not affect your ability to access the eBooks that you have downloaded. If you have any questions about this, please use the ‘contact us’ option at the foot of the website page.
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- I Need to De-Authorise my Reader software. +
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You will need to contact Sony Customer Support who can de-authorise the software for you. Sony Customer Support can be contacted by phoning 1300-137-669 between 8am and 6pm, Monday to Friday (AEST)or by submitting an online query at http://www.sony.com.au/section/contactus.
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- I Think I Might Have a Problem With my Sony eReader. +
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We cover your device for the initial 21-days with an offer to exchange a faulty device or refund you. After 21 days has elapsed from the date of purchase, you should contact Sony Customer Support On 1300-137-669 between 8am and 6pm AEST, Monday to Friday or by visiting http://www.sony.com.au/section/contactus
Your device is also backed by a 12-month Sony warranty. Sony Customer Support will be able to discuss with you the problems you are having and also advise you of the nearest Sony Service Centre that will be able to inspect and repair your eReading device. Hours of operation are 8am to 6pm AEST, Monday to Friday.
You can also find official Sony support documentation for your product at a href="http://www.sony.com.au/section/support" target="blank">http://www.sony.com.au/section/support
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need more help or information?
