Help | Angus & Robertson

Finding The Item You Want

Finding The Item You Want +: If you only know the subject, or can only remember part of the title or author, just enter what you know into the search box and let our search engine do the rest.

To browse our online store, simply use the navigation menu at the top of the page and then refine your search be using the sub categories offered. Our popular selections and recommendations are located to the left of every page for your convenience.

If you cannot find the title you are looking for online, please contact your local Angus & Robertson store on: 1300 4 BOOKS (1300 426 657) to speak to a bookseller who will be able to provide you with price and availability information and will be able to order for you if the title is available.
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Your Account

Creating an Account +: The first time you want to place an order you will need to create your customer account using the ‘create account’ button. When you register you will be required to enter your name, a valid email address and a password.
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Using Your Account +: After your first visit all you will need to do to access your account is login as an existing customer using your email and password. We will retrieve the rest of your information from our database including your order history and contact information.

When you login to your account you will be able to view your recorded personal information and details of past and current orders.
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Updating Your Information +: If you wish to change your contact details including name, your email address or your password, you will be able to update these details in the profile section of your account.

Please ensure when you place an order that the delivery address is accurate and complete (including any business name if shipping to a work address) as we are unable to change any details once the order has been placed.

You can also subscribe or unsubscribe to our newsletter in your profile.
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Forgotten Password +: Click Sign in then Forgotten password? . You will be prompted to enter your email address which you used when you first registered with us. If you cannot remember which email address you used please contact us for further assistance.

Please note that if you have not used our website since 2 April 2009 you will need to register as a new customer.
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Your Personal Information and Privacy +: Be assured that we keep all personal information submitted to us in the strictest confidence. The information is stored on a secured server and is only used to process orders from Angus & Robertson Online. This information will not be released to anyone other than those necessary to fulfill your order. We do not rent or sell your name, address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. You can access our privacy policy here.
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Ordering Through Angus & Robertson Online

The Order Process +

Find the item or items you are looking for, click on the buy button and they will appear in the shopping basket to the right of the page. Once you have added all the items you want to the basket, click on the checkout button. This will take you through to either sign in or create an account, and once you have done this the checkout process will commence. Simply fill in the required information and submit your order. Please ensure the delivery address entered is complete and accurate (including any business name if shipping to a work address) as this information is unable to be changed after placing your order.

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Availability, Dispatch and Delivery +

Due to spam filters, you may not have received your confirmation and dispatch emails, you can view these when you log into your account.

Angus & Robertson Online sources titles from distributors in Australia and overseas.

Availability
Please note that every title on our website includes its availability information as part of its product details. Availablity definitions are as follows:

Dispatched in 24 hours:
The title is in stock at our fulfilment centre or with one of our suppliers and the dispatch process will usually commence within 24 hours (excluding weekends) of you placing the order with us. A confirmation email will be sent to you once the title has been dispatched and your online account will also show that the title has been sent.
In-stock:
Available in our Melbourne fulfillment centre or with one of our overseas suppliers. These titles are available for purchase.
Currently Unavailable:
This title is currently unavailable for purchase through the website. You may be able to order the title through your local store. If the title becomes available through the website at a later date, it will appear with a buy button.
Out of Print:
This title is no longer available for purchase through this website however you may try ordering through Biblioz which specialises in rare and out of print books.

Dispatch and Delivery
Delivery time frames for items will vary depending on the source. The expected dispatch and delivery time frame will be displayed in the product information for each title. More information about delivery is available here .

We do not ship internationally at present.

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Cancelling an Order +

You are able to cancel your order by emailing our customer service team with your order number. Please note that if your order is in the process of being dispatched it cannot be cancelled. Most items that are dispatched within 24 hours are unable to be cancelled once ordered.

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Delivery Rates +

Delivery rates are 4.00AUD per order plus 2.00AUD per item.

Number of Items	Per Order	Item Cost	Total Delivery Cost
1 item	$ 4.00	$ 2.00 x 1 item	$ 6.00
2 of the same item	$ 4.00	$ 2.00 x 2 items	$ 8.00
2 different items	$ 4.00	$ 2.00 x 2 items	$ 8.00
5 different items	$ 4.00	$ 2.00 x 5 items	$ 14.00

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Pricing +

Prices, offers and availability may differ between Angus & Robertson Online and Angus & Robertson bookstores, including when specific online or in-store promotions are running.

We will charge you the retail price shown on Angus & Robertson Online at the time of your order, plus shipping charges which will also be displayed in the shopping basket at time of purchase.

Where a title is dispatched from Australia its price is inclusive of Australian GST (Goods and Services Tax.) Where a title is dispatched from outside Australia its price is exclusive of GST.

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Payment and Credit Card Details +

Angus & Robertson Online only only accepts credit card payments via the following credit cards: Amex, Mastercard, and Visa. Cash, EFTPOS and Angus & Robertson gift vouchers are not accepted online but may be used in Angus & Robertson bookstores.

You must enter credit card information the first time you make a purchase. At this point you may choose to save your card details for next time you use your account. All online credit card transactions are secured with SSL encryption and are handled by DPS which is certified by all Australian banks. No credit card details are stored on any of our systems or in any paper format. For more information visit www.dps.co.nz.

Your credit card will be charged when your purchase is dispatched. We will contact you by email if there is a problem processing payment with any part of your order.

Please ensure your login information is kept private and secure.

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Items Purchased as Gifts +

Angus and Robertson Online does not offer a gift wrapping service but it is still possible to purchase items as gifts by nominating a different recipient and address at the time of purchase.

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Gift Vouchers and Cards +

Gift cards are currently unavailable to purchase or redeem online. These functions will be added shortly.

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Returning Items +

Please see our returns policy for more information.

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Angus & Robertson Products and Services

Corporate and Academic Accounts +: This service is not currently available online. Please contact your nearest store if you would like to set up a Corporate or Academic account.
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Rewards Cards Information +: Rewards points cannot currently be earned or redeemed online. Vouchers issued via the rewards program may currently only be used in store however we do intend to add this functionality to the website in the future.

For more information about the rewards program visit the Rewards section of the website.
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Angus & Robertson Information

Becoming a Supplier +

Please visit our Becoming a Supplier page

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Angus & Robertson Franchise information +

Please visit our Franchise section.

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Privacy Policy +

The Angus & Robertson Privacy Policy is available here.

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Working for Angus & Robertson +

Please visit our Career Opportunity subsite.

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Angus & Robertson Publishers +

Angus & Robertson Booksellers and Angus & Robertson Publishers have been separate companies since 1978. Angus & Robertson the publishing imprint is a division of Harper Collins Publishers Australia (http://www.harpercollins.com.au/). If you have a copyright, bibliographic, or publication query about a book published by Angus & Robertson Publishers please contact Harper Collins.

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The history of Angus & Robertson +

The Angus & Robertson story began in February 1882, when a young Scotsman named George Robertson started work at a Sydney bookshop just four days after arriving in Australia. Eleven months later, fellow Scot, David Angus joined the team but after two years decided to branch out on his own. In 1884 he opened his first store in tiny premises at 110 Market Street, Sydney. From this humble start, David Angus established an enterprise that was to grow in size and influence far beyond his conservative expectations.

In January 1886 George Robertson joined in partnership with David Angus, investing his savings of £15. The firm of Angus & Robertson came into being. By 1895 the partners transferred to a new address - 89 Castlereagh Street, Sydney. It was to be head office for the next sixty years and at one stage was known as "the biggest bookshop in the world". From these early days of the business A&R was involved in publishing as well as bookselling. The firm played a central role in the development of uniquely Australian literature and published many classics by authors including Banjo Patterson, Henry Lawson, May Gibbs, Norman Lindsay and CJ Dennis.

In 1900 David Angus, plagued by ill health, retired from the partnership to England, where he was to die soon after. George Robertson continued the business, and in 1907 the partnership was converted into a public company - Angus & Robertson Limited. Over the next thirty years A&R continued as booksellers and stationers. The end of an era came in 1933 when George Robertson died. He had been a dominating figure in the Australian book world and was held in high esteem by all that knew and worked with him.

Walter Cousins, the new Managing Director, spearheaded the growth of the company into international bookselling. In 1938 A&R opened a publishing office in London, and in 1951 a store was established in Australia's High Commission in London that was to operate for the next twenty years. In this period of growth A&R continued to acquire large and established retail bookstores in the major state capitals and in some regional centres. It became Australia's first nationwide chain of associated bookshops.

From as early as 1969 an emerging global economy and international competition placed pressure on the profits of A&R. As a result the company went through some major restructures and successive owners, including IPEC in 1976 and Gordon & Gotch in 1978. The publishing division was not included in this sale and for the first time A&R publishing and A&R retail, became separate companies.

In 1977 the first franchise was opened at Hurstville in Sydney, and by July of that year the company had opened eighteen new franchised bookshops around the country. With this expansion came an enhanced national marketing presence reinforcing A&R as the country's only national bookselling chain. In 1980 the A&R flagship store in Pitt Street Mall, Sydney commenced trading. The next twenty years brought growth as well as more ownership changes, including a merger with Bookworld in 1990 and purchases by Whitcoulls Group Ltd, New Zealand's dominant book retailer, in 1993 and Blue Star Group in 1996. In 1995 A&R entered a new era with the opening of its on-line store at www.angusrobertson.com.au.

In 2001, WHSmith PLC, a large UK based retailer, purchased A&R and proceeded to make a significant investment in its continued development and growth. In May 2004 A&R and sister company Whitcoulls in New Zealand were acquired from WHSmith by the Australian Investment company Pacific Equity Partners.

Now, 122 years after its founding, Angus & Robertson is proudly Australian owned and Australia's largest bookseller. There are company owned and franchised bookstores situated in every state and mainland territory of Australia; with more than 180 bookstores Angus & Robertson is more than twice the size of its nearest competitor. The Angus & Robertson name has a proud and long heritage in bookselling and Australian literature, and is one of the most recognised retail brands in the country.

Angus & Robertson is committed to continuing its long heritage of excellence in Australian bookselling.

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Finding The Item You Want

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