This glossary includes a myriad of technical terms and concepts related to quality management principles. Novices as well as seasoned quality professionals will find this book to be the definitive guide to quality-related terms, concepts, persons, and acronyms and the concise explanations are helpful when preparing for certification exams. This glossary is organized alphabetically and includes references to related concepts making it a quick and easy-to-use reference book that any quality library should have. Also included in several appendices are the ASQ Code of Ethics, noted influential persons in the quality field a separate list of acronyms, and SPC symbols and common formulas. I currently hold three ASQ Certifications and I have to say that the easy access and reference to terms helped in my success in passing these exams. Earl WellsFirst Vice President, Quality & ResearchAllen Canning Company Preview sample material from this book by clicking here. You will need Adobe Acrobat to view this pdf file.