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ISO/IEC 20000 an Introduction

ISO/IEC 20000 an Introduction

An Introduction

by Jan Van Bon and Leo van Selm
Paperback
Publication Date: 24/03/2010

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CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
ISBN:
9789087530815
9789087530815
Category:
Computing & information technology
Format:
Paperback
Publication Date:
24-03-2010
Publisher:
Van Haren Publishing BV
Country of origin:
Netherlands
Pages:
238
Dimensions (mm):
236x170x15mm
Weight:
0.52kg

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