The nature of business administration and supervision has changed enormously in recent years. It requires more sophisticated skills and a broader, deeper understanding of strategy and the issues affecting the organisation and its marketplace.


Business Administration and Supervision provides the information you need to organise and manage administration systems, build a productive workplace and organise activities, and develop a skilled and industrious team.

Examples and case studies show how actual Australian organisations put this information to use. Exercises, activities and thought-provoking questions help your understanding and build your skills.

Written with competency training in mind, the text provides the solid underpinning knowledge necessary for students undertaking Certificate IV and Diploma courses in business administration.

Business Administration and Supervision is also suitable for office administrators and supervisors who want to update and extend their skills.
The book is organised in four parts:




Administration systems
Planning and organising activities
Team skills
Personal skills


Each chapter begins with a vignette that sets the chapter contents in a Work context. Case studies based on actual Australian organisations are provided throughout the book.


Each chapter has been carefully aligned with the syllabus of the relevant Business Services Training Package competencies to comprehensively cover the required learning outcomes of each.