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Customer Tells

Customer Tells

Delivering World-Class Customer Service by Reading Your Customers' Signs and Signals

by Dr Marty SeldmanJohn Futterknecht and Dr Ben Sorensen
Paperback
Publication Date: 06/11/2020
RRP  $24.58 $24.35
What do championship poker players and world-class salespeople have in common? The ability to read people. Customers "tell" us how to deliver the highest levels of service. If we pay attention to them, listen to their words, and observe their behavior, they will guide us to do the following: - Treat them the way they want to be treated. - Meet and exceed their expectations. - Provide a positive, predictable experience. - Develop strong relationships and bonds. - Tailor our approach to each individual.
ISBN:
9781735059310
9781735059310
Category:
Customer services
Format:
Paperback
Publication Date:
06-11-2020
Publisher:
Optimum Press
Pages:
256
Dimensions (mm):
229x152x15mm
Weight:
0.38kg
John Futterknecht

John Futterknecht is an experienced Executive Coach and Leadership Development Trainer. Since 1998, John has successfully completed over 500 one-on-one coaching engagements and facilitated over 1,000 training programs across the globe. He has worked with leaders at some of the world's largest companies, including many Fortune 500. He has also worked with clients across 5 continents and in more than 20 countries, giving him an insightful global perspective.

John's passion, energy, and expertise is in what he terms "Leading in the Matrix". He specializes in helping organizations and their leaders excel in complex, highly integrated Matrix structures. This includes leadership development areas such as Advanced Collaboration, Career Management, Strategic Thinking, Resilience and Agility, Influencing without Authority, Team Building, Building/Maintaining Trust, and People Leadership.

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