*Learning Objectives - are outlined at the beginning of each chapter, followed at the end by a check-list for practical use in advanced management skills development. *Relevant Quotations - Numerous appropriate quotations can be found throughout the text to help the student understand and retain information. *Further reading sections - Each chapter contains a further reading section to enable the student to pursue related topics and help to place the material in context and stimulate further reading. *Diagrams - Illustrate each chapter and provide the student with the tools to digest complex information with ease illustrate each chapter. *Answers business needs - Companies are increasingly concerned with a students practical skills as well as their academic ability, the following are now considered essential: initiative, leadership, thinking and problem solving, communication skills, working as part of a team, creativity and priority setting. All are addressed in the text to provide the student with the best possible tools to gain employment.
*Experienced author team - The authors have worked in both the academic and business world and as a result are aware from first hand experience how companies are structured and the forms of training/skills they value and encourage.
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