Fix the working environment, not the person. Even with the best intentions, working relationships can and do fail. Conflict at work often occurs when people are unable to perform their work or expectations are not met. If the causal factors are not changed, then conflict will remain unresolved. This book provides an approach that considers the whole working environment, not an assumption that something is wrong with the individual. It provides a model for constructive working relationships based on specific understandings of people at work.
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