Customers and customer service. Both go hand-in-hand, and
both are essential to the success of your business. In
today's competitive marketplace, if you don't provide
good service you won't attract customers. And without
customers, you don't have a business. Good Service is
Good Business is a clear, simple, common-sense approach
to making your company a service leader. Published
originally in Australia, this new international edition
is filled with simple-to-implement ideas that you can put
into practice right away to boost your profits and your
reputation.