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Measuring Customer Experience

Measuring Customer Experience

How to Develop and Execute the Most Profitable Customer Experience Strategies

by Philipp Klaus
Paperback
Publication Date: 01/01/2015
RRP  $64.99 $64.75
This item qualifies for FREE delivery
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
ISBN:
9781349477340
9781349477340
Category:
Sales & marketing
Format:
Paperback
Publication Date:
01-01-2015
Publisher:
Palgrave Macmillan
Country of origin:
United Kingdom
Pages:
166
Dimensions (mm):
216x140x10mm
Weight:
2.39kg

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