This essential resource for students provides an explanation of the new ITQ training framework. With clearly worked examples to illustrate the activities required to achieve the new mandatory unit, 'Improving productivity using IT', a focus of this book, plus a detailed analysis of how these correspond to the standards, the author outlines the requirements of the award, certificate and diploma qualifications at all three levels - Foundation, Intermediate and Advanced. ITQ is an established training framework based on the National Occupational Standards, backed by a number of awarding bodies, and designed by employers to help staff harness technology at work effectively and improve productivity. The new ITQ, launched on 1 August 2009, has undergone a significant change and is now also aligned with the Qualifications and Curriculum Credit Framework, providing the framework for all ICT user qualifications supporting by public funding.