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Customer services Books

Displaying results 1-48 of 2,067
The Apology Impulse
The Apology Impulse
by Cary Cooper and Sean O'Meara
In Stock Aim to send in 1-2 Days
Paperback
RRP  $39.75
$38.50
100 Practical Ways to Improve Customer Experience
100 Practical Ways to Improve Customer Experience
by Malcolm McDonald and Martin Newman
In Stock Aim to send in 1-2 Days
Paperback
RRP  $48.5
$43.90
Customer-Driven Transformation
Customer-Driven Transformation
by James Samperi, Oliver King and Joe Heapy
In Stock Aim to send in 1-2 Days
Paperback
 
$92.25
Building a StoryBrand
Building a StoryBrand
by Donald Miller
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Paperback
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RRP  $27.99
$23.75
AI First
AI First
by Adam Brotman and Andy Sack
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Hardback
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RRP  $57.99
$47.25
The Growth Dilemma
The Growth Dilemma
by Annie Wilson and Ryan Hamilton
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Hardback
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RRP  $57.99
$47.25
Customer Magic
Customer Magic
by Joseph A. Michelli
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Paperback
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RRP  $32.99
$27.50
This is Marketing
This is Marketing
by Seth Godin
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Paperback
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RRP  $35.0
$28.95
The Swipe-Right Customer Experience
The Swipe-Right Customer Experience
by Sanna Eskelinen and Belinda Gerdt
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Paperback
 
$33.75
The Metail Economy
The Metail Economy
by Joel Bines
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Hardback
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RRP  $43.95
$31.75
I'll Be Back
I'll Be Back
by Shep Hyken
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Hardback
RRP  $39.99
$38.35
Empathy in Action
Empathy in Action
by Tony Bates and Natalie Petouhoff
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Hardback
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RRP  $57.99
$41.90
Excellence Wins
Excellence Wins
by Horst Schulze
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Hardback
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RRP  $44.99
$35.80
Services Marketing
Services Marketing
by Jochen Wirtz and Christopher H. Lovelock
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Paperback
RRP  $53.99
$49.50
Fish!
Fish!
by Stephen C. Lundin, John Christensen and Harry Paul
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Paperback
RRP  $25.25
$24.95
Customer Relationship Management
Customer Relationship Management
by Ed Peelen and Rob Beltman
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Paperback
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RRP  $149.95
$122.75
Unreasonable Hospitality
Unreasonable Hospitality
by Will Guidara
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Paperback
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RRP  $36.99
$30.25
Uncopyable You
Uncopyable You
by Steve Miller and Kay Miller
In Stock with Supplier Aim to send in 1 - 2 weeks
Paperback
RRP  $29.99
$28.75
Willie's Way
Willie's Way
by Phillip Van Hooser
In Stock with Supplier Aim to send in 2 - 3 weeks
Paperback
RRP  $27.49
$27.25
Malcolm Mcdonald on Value Propositions
Malcolm Mcdonald on Value Propositions
by Malcolm McDonald and Grant Oliver
In Stock with Supplier Aim to send in 2 - 3 weeks
Paperback
 
$88.95
Learning LangChain
Learning LangChain
by Mayo Oshin and Nuno Campos
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Paperback
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RRP  $152.0
$75.25
Escaping the Build Trap
Escaping the Build Trap
by Melissa Perri
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Paperback
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RRP  $76.0
$40.35
The Challenger Sale
The Challenger Sale
by Matthew Dixon and Brent Adamson
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Paperback
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RRP  $35.0
$28.95
Value Proposition Design
Value Proposition Design
by Alexander Osterwalder, Yves Pigneur, Gregory Bernarda and Alan Smith
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $61.95
$41.90
Buyer Personas, Revised and Expanded
Buyer Personas, Revised and Expanded
by Jim Kraus and Adele Revella
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Hardback
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RRP  $46.95
$37.35
The 10-Second Customer Journey
The 10-Second Customer Journey
by Todd Unger
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Paperback
 
$39.50
Winning the Room with the Winning Pitch
Winning the Room with the Winning Pitch
by Jonathan Pease
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Paperback
RRP  $44.99
$43.50
Do Penguins Eat Peaches?
Do Penguins Eat Peaches?
by Katie Tucker
In Stock Aim to send in 1-2 Days
Paperback
 
$36.75
Jobs to Be Done
Jobs to Be Done
by Stephen Wunker, Jessica Wattman and David Farber
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Paperback
RRP  $36.29
$33.35
B2B Customer Experience
B2B Customer Experience
by Paul Hague and Nick Hague
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Hardback
 
$270.95
Dealing with Difficult People
Dealing with Difficult People
by Roy Lilley
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Paperback
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RRP  $31.25
$23.75
Dealing with Difficult People
Dealing with Difficult People
by Roy Lilley
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Hardback
RRP  $108.0
$104.95
Mastering the Virtual Sale
Mastering the Virtual Sale
by Kerry Johnson
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Paperback
 
$37.75
The Experience Maker
The Experience Maker
by Dan Gingiss
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Hardback
24%
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RRP  $48.99
$37.50
The Experience Maker
The Experience Maker
by Dan Gingiss
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Paperback
RRP  $26.35
$26.25
Leading the Customer Experience
Leading the Customer Experience
by Brad Cleveland
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Hardback
RRP  $232.8
$224.95
Leading the Customer Experience
Leading the Customer Experience
by Brad Cleveland
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Paperback
 
$92.25
Selling Transformed
Selling Transformed
by Philip Squire
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Paperback
 
$97.80
Customer Data Platforms
Customer Data Platforms
by Martin Kihn and Christopher B. O'Hara
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Hardback
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RRP  $41.95
$33.75
Listen Up!
Listen Up!
by Karen Mangia
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Hardback
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$28.25
Raving Patients
Raving Patients
by Len Tau
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Paperback
RRP  $29.75
$29.50
Keep Your Customers
Keep Your Customers
by Ali Cudby
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Paperback
RRP  $28.75
$28.50
The Customer-Driven Culture: a Microsoft Story
The Customer-Driven Culture: a Microsoft Story
by Travis Lowdermilk and Monty Hammontree
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Paperback
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RRP  $95.0
$48.75
Executive Engagement Strategies
Executive Engagement Strategies
by Bev Burgess
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Paperback
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RRP  $76.8
$56.25
The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers
The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers
by Tim Riesterer and Erik. Peterson
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Hardback
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RRP  $56.95
$48.50
The Customer Success Pioneer
The Customer Success Pioneer
by Kellie Lucas
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Paperback
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RRP  $21.99
$18.75
The Experience-Centric Organization
The Experience-Centric Organization
by Simon David Clatworthy
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Paperback
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RRP  $106.5
$53.50
Dealing with Difficult People
Dealing with Difficult People
by Roy Lilley
In Stock Aim to send in 1-2 Days
Hardback
29%
OFF
RRP  $72.0
$51.50