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Customer services Books

Displaying results 1-48 of 1,650
The Apology Impulse
The Apology Impulse
by Cary Cooper and Sean O'Meara
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $39.75
$21.90
Unreasonable Hospitality
Unreasonable Hospitality
by Will Guidara
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Paperback
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RRP  $36.99
$30.25
Trailblazer
Trailblazer
by Marc Benioff
In Stock Aim to send in 1-2 Days
Paperback
57%
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RRP  $35.0
$15.25
Malcolm Mcdonald on Value Propositions
Malcolm Mcdonald on Value Propositions
by Malcolm McDonald and Grant Oliver
In Stock Aim to send in 1-2 Days
Paperback
RRP  $64.8
$59.80
100 Practical Ways to Improve Customer Experience
100 Practical Ways to Improve Customer Experience
by Malcolm McDonald and Martin Newman
In Stock Aim to send in 1-2 Days
Paperback
RRP  $60.0
$55.75
Customer-Driven Transformation
Customer-Driven Transformation
by James Samperi, Oliver King and Joe Heapy
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $57.75
$46.25
Building a StoryBrand
Building a StoryBrand
by Donald Miller
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RRP  $27.99
$23.75
Customer Communities
Customer Communities
by Robin Van Lieshout and Nick Mehta
In Stock Aim to send in 1-2 Days
Hardback
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RRP  $52.95
$41.50
Customer Magic
Customer Magic
by Joseph A. Michelli
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Paperback
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RRP  $32.99
$18.25
This is Marketing
This is Marketing
by Seth Godin
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $35.0
$28.95
The Swipe-Right Customer Experience
The Swipe-Right Customer Experience
by Sanna Eskelinen and Belinda Gerdt
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $32.99
$24.25
The Gold Standard
The Gold Standard
by Colin Cowie
In Stock Aim to send in 1-2 Days
Hardback
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RRP  $44.99
$36.50
User Research
User Research
by Stephanie Marsh
In Stock Aim to send in 1-2 Days
Paperback
RRP  $79.25
$71.80
Fish!
Fish!
by Stephen C. Lundin, John Christensen and Harry Paul
In Stock Aim to send in 1-2 Days
Paperback
RRP  $19.99
$18.75
The Customer Education Playbook
The Customer Education Playbook
by Barry Kelly and Daniel Quick
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Hardback
49%
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RRP  $46.95
$24.35
The Metail Economy
The Metail Economy
by Joel Bines
In Stock Aim to send in 1-2 Days
Hardback
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RRP  $43.95
$6.35
Empathy in Action
Empathy in Action
by Tony Bates and Natalie Petouhoff
In Stock Aim to send in 1-2 Days
Hardback
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RRP  $57.99
$46.50
For the Win, Revised and Updated Edition
For the Win, Revised and Updated Edition
by Kevin Werbach and Dan Hunter
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $38.5
$31.25
Services Marketing
Services Marketing
by Steven D'Alessandro, Andrew Hughes, William Chitty and David Gray
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $120.0
$30.25
The Excellence Dividend
The Excellence Dividend
by Tom Peters
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $37.99
$19.75
Services Marketing
Services Marketing
by Jochen Wirtz and Christopher H. Lovelock
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $101.99
$52.90
Customer Relationship Management
Customer Relationship Management
by Ed Peelen and Rob Beltman
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $141.85
$111.95
Willie's Way
Willie's Way
by Phillip Van Hooser
In Stock with Supplier Aim to send in 3 - 4 weeks
Paperback
RRP  $27.99
$27.25
The 10-Second Customer Journey
The 10-Second Customer Journey
by Todd Unger
Coming Soon Published 11/06/2024
Paperback
RRP  $37.99
$34.80
Winning the Room with the Winning Pitch
Winning the Room with the Winning Pitch
by Jonathan Pease
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Paperback
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RRP  $44.99
$35.95
Do Penguins Eat Peaches?
Do Penguins Eat Peaches?
by Katie Tucker
In Stock Aim to send in 1-2 Days
Paperback
RRP  $32.99
$30.25
This Is Service Design Methods
This Is Service Design Methods
by Markus Edgar Hormess, Jakob Schneider, Adam Lawrence and Marc Stickdorn
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $95.0
$58.95
Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever
Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever
by Micah Solomon
In Stock Aim to send in 1-2 Days
Hardback
 
$48.75
B2B Customer Experience
B2B Customer Experience
by Paul Hague and Nick Hague
In Stock Aim to send in 1-2 Days
Paperback
RRP  $72.0
$65.75
B2B Customer Experience
B2B Customer Experience
by Paul Hague and Nick Hague
In Stock Aim to send in 1-2 Days
Hardback
 
$245.25
The Innovator's Dilemma
The Innovator's Dilemma
by Clayton M. Christensen
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Paperback
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RRP  $44.99
$35.80
Delivering Happiness
Delivering Happiness
by Tony Hsieh
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $29.99
$24.75
Salesforce for Dummies
Salesforce for Dummies
by Liz Kao and Jon Paz
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $57.95
$35.35
Sorry Spock, Emotions Drive Business
Sorry Spock, Emotions Drive Business
by Adam W. Morgan
In Stock Aim to send in 1-2 Days
Paperback
RRP  $32.99
$30.25
The Million-Dollar Financial Advisor
The Million-Dollar Financial Advisor
 
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Paperback
 
$30.35
Competing Against Luck
Competing Against Luck
by Clayton M. Christensen, Taddy Hall, Karen Dillon and David S. Duncan
In Stock Aim to send in 1-2 Days
Paperback
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RRP  $34.99
$28.95
Creating the Strategy
Creating the Strategy
by Rennie Gould
In Stock Aim to send in 1-2 Days
Paperback
RRP  $76.8
$74.75
Jobs to Be Done
Jobs to Be Done
by Stephen Wunker, Jessica Wattman and David Farber
In Stock Aim to send in 1-2 Days
Paperback
 
$37.50
The Experience Maker
The Experience Maker
by Dan Gingiss
In Stock Aim to send in 1-2 Days
Paperback
RRP  $32.99
$30.25
Dealing with Difficult People
Dealing with Difficult People
by Roy Lilley
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Paperback
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RRP  $31.25
$26.25
Dealing with Difficult People
Dealing with Difficult People
by Roy Lilley
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Hardback
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RRP  $108.0
$83.95
Mastering the Virtual Sale
Mastering the Virtual Sale
by Kerry Johnson
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Paperback
RRP  $35.99
$33.25
The Experience Maker
The Experience Maker
by Dan Gingiss
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Hardback
RRP  $48.99
$44.95
Digital Customer Service
Digital Customer Service
by Rick DeLisi and Dan Michaeli
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Hardback
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RRP  $52.95
$41.50
Leading the Customer Experience
Leading the Customer Experience
by Brad Cleveland
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Hardback
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RRP  $180.0
$144.00
Leading the Customer Experience
Leading the Customer Experience
by Brad Cleveland
In Stock Aim to send in 1-2 Days
Paperback
RRP  $72.0
$65.75
Selling Transformed
Selling Transformed
by Philip Squire
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Paperback
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RRP  $76.8
$61.50
Customer Data Platforms
Customer Data Platforms
by Martin Kihn and Christopher B. O'Hara
In Stock Aim to send in 1-2 Days
Hardback
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RRP  $41.95
$6.75