Free Shipping on Order Over $80
AfterPay Available
Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data

Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data

by Livio CorainArne Bathke Paolo Bordignon and others
Paperback
Publication Date: 23/08/2018
  $107.74
or 4 easy payments of $26.93 with
afterpay
This item qualifies for FREE delivery
This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perceived quality of that product or service. This book presents a series of statistical techniques adopted to analyze data from real situations where customer satisfaction surveys were performed.

The aim is to give a simple guide of the variety of analysis that can be performed when analyzing data from sample surveys: starting from latent variable models to heterogeneity in satisfaction and also introducing some testing methods for comparing different customers. The book also discusses the construction of composite indicators including different benchmarks of satisfaction. Finally, some rank-based procedures for analyzing survey data are also shown.
ISBN:
9783319917399
9783319917399
Category:
Probability & statistics
Format:
Paperback
Publication Date:
23-08-2018
Publisher:
Springer International Publishing AG
Country of origin:
Switzerland
Pages:
84
Dimensions (mm):
235x155mm
Weight:
0.16kg

This title is in stock with our Australian supplier and arrives at our Sydney warehouse within 10-15 working days of you placing an order.

Once received into our warehouse we will despatch it to you with a Shipping Notification which includes online tracking.

Please check the estimated delivery times below for your region, for after your order is despatched from our warehouse:

ACT Metro  2 working days

NSW Metro  2 working days

NSW Rural  2 - 3 working days

NSW Remote  2 - 5 working days

NT Metro  3 - 6 working days

NT Remote  4 - 10 working days

QLD Metro  2 - 4 working days

QLD Rural  2 - 5 working days

QLD Remote  2 - 7 working days

SA Metro  2 - 5 working days

SA Rural  3 - 6 working days

SA Remote  3 - 7 working days

TAS Metro  3 - 6 working days

TAS Rural  3 - 6 working days

VIC Metro  2 - 3 working days

VIC Rural  2 - 4 working days

VIC Remote  2 - 5 working days

WA Metro  3 - 6 working days

WA Rural  4 - 8 working days

WA Remote  4 - 12 working days

Customer Reviews

Be the first to review Parametric and Nonparametric Statistics for Sample Surveys and Customer Satisfaction Data.