Quality management is collectively all the activities and processes that ensure your learning products meet the standard your organization is committed to. Organizational outcomes are compromised if learners can't complete e-learning courses due to navigation errors. Stakeholders and subject matter experts are embarrassed when learners walk away with no clue how the content helps them with their job. And some learners are excluded from the experience entirely if accessibility measures aren't in place. In Quality Management in Learning and Development you will discover how to mitigate negative consequences. Go beyond checklists for correcting typos and incorrect branding, and instead consider the bigger picture. Define your organizational standard for quality, and learn how to create your own quality management system to support it. Explore how ultimately everyone is responsible for quality, and implement guidelines and policies that keep people accountable. For instructional designers and managers of the learning function, and even for the resource-strapped department of one, this book can help you step into a proactive process that facilitates quality and results. Rather than agonizing over a broken hyperlink when you've moved on to the next urgent project, feel confident in the quality management system that helps you and your stakeholders produce successful learning experiences from the outset.