The business communication classic--updated to include critical solutions for social media and other digital platforms

Say It Right the First Time provides the skills, methods, and disciplined approach for mastering how to effectively communicate in today's workplace environment. With 10 brand new Communication Rules, you'll learn how to choose the right words and the appropriate channel of communication, quickly identify and diffuse breakdowns, create a positive and powerful impact on others, and inspire others through their words and behavior.



NEW: Social media's impact on business communication, how to deal with communication crises' as a result of technological advances, breakdowns resulting from the use of multiple channels of communication, and moreNEW: Exercises or assessments at the end of each chapter NEW: Supplemental materials on the author's website, which will be updated to meet according to all rapid changes
Loretta Malandro is the Founder and CEO of Malandro Consulting who frequently delivers keynotes and workshops to large, global companies.