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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

by Sriram Dasu and Richard Chase
Hardback
Publication Date: 17/07/2013
23%
OFF
RRP  $49.95 $38.50
      Please Note: We will source your item through a special order. Generally sent within 120 days.
This deep look into customer psychology gives managers the insight they need to drive profitability by dramatically improving the customer experience




Reveals how executives and managers in any industry can reevaluate the company's approach to customer service, better influence customer perceptions, and transform service delivery




The authors base their findings on behavioral science research first published in Harvard Business Review and the MIT Sloan Management Review




Chase is the author of the bestselling textbook Operations and Supply Chain Management, which has sold more than one million copies
ISBN:
9780071809931
9780071809931
Category:
Customer services
Format:
Hardback
Publication Date:
17-07-2013
Language:
English
Publisher:
McGraw-Hill Education - Europe
Country of origin:
United States
Pages:
240
Dimensions (mm):
234x160x21mm
Weight:
0.49kg

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While we are unable to provide a delivery estimate, most backorders will be delivered within 120 days. If we are informed by our supplier that the title is no longer available during this time, we will cancel and refund you for this item.  Likewise, if no delivery estimate has been provided within 120 days, we will contact our supplier for an update.  If there is still no delivery estimate we will then cancel the item and provided you with a refund.

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