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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

by Sriram Dasu and Richard Chase
Hardback
Publication Date: 17/07/2013
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      Please Note: We will source your item through a special order. Generally sent within 120 days.

On order from our Australian supplier to our Sydney warehouse.

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This deep look into customer psychology gives managers the insight they need to drive profitability by dramatically improving the customer experience




Reveals how executives and managers in any industry can reevaluate the company's approach to customer service, better influence customer perceptions, and transform service delivery




The authors base their findings on behavioral science research first published in Harvard Business Review and the MIT Sloan Management Review




Chase is the author of the bestselling textbook Operations and Supply Chain Management, which has sold more than one million copies
ISBN:
9780071809931
9780071809931
Category:
Customer services
Format:
Hardback
Publication Date:
17-07-2013
Language:
English
Publisher:
McGraw-Hill Education - Europe
Country of origin:
United States
Pages:
240
Dimensions (mm):
234x160x21mm
Weight:
0.49kg

Our Australian supplier has this title on order.  You can place a backorder for this title now and we will ship it to you when it becomes available. 

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