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Help Centre

Our passionate staff are proud to work for an Australian retailer, and we love what we do. Our intention is to lead by example and to provide a level of service that you expect. In addition to taking pride in our products and services, we are committed to improving and we would love to know what we are doing right and what we could improve upon.

Online shopping allows you to shop at any hour of any day however to remain competitive our customer service team operates between the hours of 9-5, Monday to Friday. We also use some automated systems to provide updates to stock availability, shipping times and product information.

If there is something that you think we can do better we would love to hear your feedback. Whilst we cannot always respond personally, every single aspect of feedback is collated and reviewed so that our team and the Angus & Robertson Bookworld site can continue to improve. We are striving to be the best online retail experience and your feedback is appreciated.