Evaluation of Library and Information Services

Evaluation of Library and Information Services

by John Crawford
Epub (Kobo), Epub (Adobe)
Publication Date: 02/09/2003

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Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.

ISBN:
9781135476571
9781135476571
Category:
Encyclopaedias & reference works
Format:
Epub (Kobo), Epub (Adobe)
Publication Date:
02-09-2003
Language:
English
Publisher:
Taylor & Francis
John Crawford

John Crawford was PR Director for Jaguar Rover for 14 years; then PR Director for Jaguar North America for four years; and finally PR Director for Bentley Motors North America for eight years, his work at Bentley leading the global resurgence of the brand.

His automotive career has taken him all over the world, providing invaluable experience in the USA, England, Europe and the Far East. John takes readers on a brief journey into the world of luxury, niche automobiles; great drives, and the connections between motor sport and the cars people drive today.

John’s major passion and life experience has majored on brand management, brand preservation and brand development. With his global experience he has worked with some of the world’s leading brand experts on recovery, revival, repositioning and renewal.

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