In this book, Dejan Kosutic, author and experienced ISO consultant, is giving away his practical know-how on managing policies, procedures, plans, forms, reports, and other documented information. No matter if you are new or experienced in the field, this book gives you everything you will ever need to learn on how to handle ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 20000, ISO 22000, OHSAS 18001, ISO 13485, AS9100, and IATF 16949 documents.

Many ISO practitioners are often disappointed with the quantity and complexity of the documentation. You can frequently hear:

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  “We don’t need these documents – we’re doing just fine without them; this would only be overkill.”

  
  


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  “This standard is all about documentation – we simply need to fill out all the documents, and we’ll automatically get the certificate.”

  
  


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  “We need to write policies and procedures for each and every process, activity, and control in our company – the more documents, the clearer the rules will be, and it will be easier for us to comply.”

  
  

This book is here to prove these statements wrong. As Kosutic says: “The main point of the implementation of any standard is that the employees perform their activities and processes in a better way, and the documentation is here to help you do that, because otherwise, their processes and activities would become unmanageable.”

Managing ISO Documentation: A Plain English Guide is a step-by-step guide that will explain the sequence of writing the documentation and its relationship with the PDCA cycle, how to decide on your documentation strategy, how to decide which policies and procedures to write, and what might be the most crucial part – how to write documentation that will be accepted by your employees.

Written in easy-to-understand language, whether you’re an experienced practitioner or new to the field, Managing ISO Documentation: A Plain English Guide is the only book you’ll ever need on the subject.