The Customer Code of Ethics

The Customer Code of Ethics

by Laura Stack
Epub (Kobo), Epub (Adobe)
Publication Date: 01/04/2013

Share This eBook:

  $7.32

The study of ethics seeks to address concepts such as good and bad, right and wrong, justice, and virtue. As ethics apply to customer service, it's your attitude about the way to treat customers, which stems from an inner belief that it's the RIGHT thing to do. You'll learn from Laura Stack, who has run a successful business for over 20 years, the eight beliefs of a great service attitude:



  1. The customer is Number One.

  2. Customers deserve to be listened to.

  3. We work hard to understand and solve the customer's problem.

  4. We strive to maintain a positive attitude, even with difficult customers.

  5. Everyone in our company impacts customer service.

  6. Our customers are our future.

  7. We never treat our customers with indifference.

  8. We treat customers like family.


Successful companies think about and orient their behavior toward their customers in this way. The Productivity Pro, Inc. believes these protocols are the right way to treat its customers, and Laura Stack suggests they might be the right way for you, too.

ISBN:
1230000118767
1230000118767
Category:
Economics
Format:
Epub (Kobo), Epub (Adobe)
Publication Date:
01-04-2013
Language:
English
Publisher:
The Productivity Pro, Inc.

This item is delivered digitally

Reviews

Be the first to review The Customer Code of Ethics.