Transforming the IT Services Lifecycle with AI Technologies

Transforming the IT Services Lifecycle with AI Technologies

by Kristof KloecknerJohn Davis Nicholas C. Fuller and others
Epub (Kobo), Epub (Adobe)
Publication Date: 22/09/2018

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As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. This book covers the authors’ insights on how AI technologies can fundamentally reshape the IT services delivery lifecycle to deliver better business outcomes through a data-driven and knowledge-based approach. Three main challenges and the technologies to address them are discussed in detail:


· Gaining actionable insight from operational data for service management automation and improved human decision making


· Capturing and enhancing expert knowledge throughout the lifecycle from solution design to ongoing service improvement


· Enabling self-servicefor service requests and problem resolution, through intuitive natural language interfaces


The authors are top researchers and practitioners with deep experience in the fields of artificial intelligence and IT service management and are discussing both practical advice for IT teams and advanced research results. The topics appeal to CIOs and CTOs as well as researchers who want to understand the state of the art of applying artificial intelligence to a very complex problem space.


Although the book is concise, it comprehensively discuss topics like gaining insight from operational data for automatic problem diagnosis and resolution as well as continuous service optimization, AI for solution design and conversational self-service systems.

ISBN:
9783319940489
9783319940489
Category:
Business mathematics & systems
Format:
Epub (Kobo), Epub (Adobe)
Publication Date:
22-09-2018
Language:
English
Publisher:
Springer International Publishing
John Davis

Former high-school teacher John Davis, aka DJ Argonaut, is now one of Australia's most sought after club DJs. As well as being a successful DJ and event promoter, John has a crazed fanaticism for RuPaul's Drag Race. Constantly working with drag royalty, he has learned the true importance to these performers to mainstream culture as well as to queer history. John can easily recite the chronological order of elimination of every Drag Race contestant while debating the importance of a winner’s sewing skills over comedic ability.

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