On the 3rd of July 2024 Booktopia was placed into a voluntary administration, and trading was ceased.
Unfortunately as a result of this, no orders prior to this date are able to be fulfilled or refunded any longer.
Due to this, in order to obtain a refund for any unfulfilled orders, we recommend contacting your financial Institution to raise a dispute for chargeback with whichever payment method you used to place your order.
The process for lodging a dispute for chargeback will differ depending on which financial Institution you use, for more information please speak to your Institution, or use one of the links found below:
Most methods of initiating a dispute for chargeback will require a copy of the tax invoice for the order. A copy of your tax invoice can be found through your order history page here.
Unfortunately if your financial institution or payment vendor decides you are ineligible for a dispute for chargeback , we are unable to overturn this decision as this lies solely with your Institution or payment vendor.
Additionally, in the case of a rejected dispute, we are unable to offer a refund and refer you back to the Administrators at https://www.mcgrathnicol.com/creditors/booktopia-group/.
Online attackers may attempt to gain your personal or financial information to exploit you for financial gain. Angus & Robertson or our delivery partner Australia Post will never text you to request personal information, payments or financial information including passwords, credit card details or account information.
We have been made aware of fraudulent text messages that appear to be from Australia Post circulating as an update to a parcel delivery and prompting customers to click on a link to change "an incorrect address". These scam messages are sent using ‘AusPost’ sender ID and, due to the way smart phones group these communications, the scam text would appear together with the legitimate thread of Australia Post messages.
Once clicked, the link will lead to a fake Australia Post website which is designed to steal your personal and financial information. Please do not click on any links without confirming the message is legitimate. If you’re unsure a message is legitimate, always contact Angus & Robertson or Australia Post via the publicly available contact details rather than details provided in a message.
For deliveries outside of NSW, most parcels will go directly to an Australia Post sorting facility in your state before you will receive a tracking update when Australia Post sorts your parcel. If you have been sent a tracking number by A&R then you can be 100% confident that your parcel is on the way, even if there aren’t immediate updates from Australia Post. Please note that Australia Post have advised to allow more time than usual to see updates on the progress of your delivery.
