The greatest challenge that people and companies face isn't from the competition, the marketplace or anything else out there. It is from confusion within organizations. Companies have to learn how to manage the ever-increasing complexity that characterizes work for ever-increasing numbers of people. Despite ever faster and more sophisticated computer power and a decade of right-sizing and re-engineering, work still isn't getting any easier. We're all drowning in information and need better ways to organize, communicate, solve problems and make decisions.