Free shipping on orders over $99
Net Worth

Net Worth

Shaping Markets When Customers Make the Rules

by John Hagel and Marc Singer
Hardback
Publication Date: 08/01/1999

Share This Book:

 
$44.99
Net Worth explains how businesses can benefit by forming new partnerships with customers in matters of information capture and privacy. Consumers are losing patience with companies that use personal data about buying habits, income levels, and credit card usage for corporate gain. What consumers need is a new kind of business--an information intermediary or infomediary--to protect customers' privacy while maximizing their information assets. Companies playing the infomediary role will become agents of customer information, marketing such data to businesses on consumers' behalf and protecting consumer privacy. John Hagel, co-author of the bestselling Net Gain, teams with Marc Singer to lay out the underlying economic and competitive dynamics that will foster the emerging business of the infomediary. Net Worth identifies the convergence of commerce, technology, and consumer frustration as the incubator for the infomediary business, as consumers seek to release their personal information only when they can receive value in exchange for their data.
ISBN:
9780875848891
9780875848891
Category:
Customer services
Format:
Hardback
Publication Date:
08-01-1999
Language:
English
Publisher:
Harvard Business Review Press
Country of origin:
United States
Pages:
336
Dimensions (mm):
241x165x30mm
Weight:
0.69kg

Click 'Notify Me' to get an email alert when this item becomes available

Reviews

Be the first to review Net Worth.