Reputation Management

Reputation Management

by Sabrina HelmKerstin Liehr-Gobbers and Christopher Storck
Epub (Kobo), Epub (Adobe)
Publication Date: 21/05/2016

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Reputation is the most complex asset of an organization. Despite the call for consistent management of corporate reputation comprehensive approaches to measure and steer a company' s reputation are still in their infancy. Reputation management aims at creating a balance between stakeholder demands, perceptions and corporate reality in order to foster behavior that helps a company achieve its business goals. It needs to be based on thorough research and requires orchestrated execution through management processes across organizational units, communication disciplines, and countries. This calls for a management system to establish a closed cycle of strategic planning, implementation, performance measurement, and reporting. The book gives answers to the following questions: What is reputation and which conceptualizations do exist? What are the state-of-the-art methods and tools to measure corporate reputation? What are best practice examples and future trends in the field of corporate reputation management?

ISBN:
9783642192661
9783642192661
Category:
Sales & marketing
Format:
Epub (Kobo), Epub (Adobe)
Publication Date:
21-05-2016
Language:
English
Publisher:
Springer Berlin Heidelberg

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