COVID-19 Notifications and Updates

Important updates to your order and potential delays due to COVID-19.

Victoria and Western Australia Delivery Delays

Australia Post have advised an additional 3 business day delay for deliveries to Victoria. There has been a massive increase in online shopping in general from Victoria, and with these volumes and the current government level-4 restrictions in place, it means deliveries are being delayed. Please note that Post Offices are confirmed to remain fully open in Victoria. 

Deliveries to Western Australia are seeing some delays as social-distancing measures have affected parcel sorting in Perth.

Australia Post are working hard to adjust their operations and are re-routing parcels bound for other states to assist in not over-burdening the Victorian network.

Express Post Delivery Delays

Please note Australia Post are currently unable to guarantee next day metro delivery for Express Post due to their current network challenges.  Express Post is still available and continues to be given priority, as such it remains the fastest delivery option for most customers.

Australia Post Delivery Delays

Australia Post continues to manage significant challenges delivering parcels due to high demand from increased online shopping, reduced domestic flights and the implementation of social-distancing processes in their operations centres.

We are open for business

Angus & Robertson is 100% online and we are still open for business and we are currently despatching your orders as quickly as possible. We are working hard to minimise the impact of this crisis on our customers.

Tracking your A&R order

For deliveries outside of NSW, most parcels will go directly to an Australia Post sorting facility in your state before you will receive a tracking updates when Australia Post sorts your parcel. If you have been sent a tracking number by A&R then you can be 100% confident that your parcel is on the way, even if there aren’t immediate updates from Australia Post. Please note that Australia Post have advised to allow more time than usual to see updates on the progress of your delivery.

Changes to signature on delivery

In order to minimise risks Australia Post has advised that all parcels will no longer require a signature for delivery and/or collection. Parcels will be left with Authority to Leave with a photo where safe to do so or the delivery person will sign for you where you are present and receiving the parcel.

Delays in products arriving to us

Limited freight transport and lock-downs means that there are some disruptions in stock availability, which we will advise you of as soon as we are able, stating clearly the cause of the delay and how we plan to mitigate it.

How A&R is adapting to COVID-19

  • To ensure that we operate as safely as possible our warehouse has only essential staff present and staff temperature and wellness checks are in place before anybody can access the premises.
  • Strict social-distancing and hygiene requirements are also in place and all non-essential staff are working remotely.
  • Our automated warehouse systems and packaging machines ensure that your product is handled as little as possible.
  • The Australia Post automated systems also ensure there is very little handling of your delivery whilst it is in their care.
  • Still, to be safe, we recommend washing your hands after opening your delivery. An excellent resource issued by NSW Health Department about COVID-19 & protecting against it can be seen at https://www.health.nsw.gov.au/Infectious/alerts/Pages/coronavirus-faqs.aspx