Orders

Update On My Order Status

Most items are despatched from our Sydney warehouse using Australia Post and can be tracked using their online service. You can find the tracking code in your shipping notification email. If your order is still processing, then your order confirmation email wi... Read more

Change an Address on My Order

If you need the address updated on your current order please use the form below to contact us.  If your order has just been placed, you can cancel the order in your account and place a new order with the correct address. We allow 30 minutes after each order ha... Read more

Cancel My Order

If your order has just been placed, you can self-cancel the order in your account within the first 30 minutes after it has been submitted.   Self-service cancelling an order within 30 minutes of it being placed: Sign-in to your account using the option at the ... Read more

Having Trouble Placing an Order?

If you are having trouble submitting your order, then please check the following details of your order: Check if there is an error message in the popup box in the lower-right corner of the screen. The error may relate to an invalid voucher code. If the message... Read more

Tax Invoices

All orders offer a tax invoice that can be downloaded by you as follows: Sign-in to your account using the option at the top of the website page. * If you made a guest purchase then create an account using the same email address used for the guest purchase (Pa... Read more

Ordering in Bulk?

Please use the form below to contact us if you are ordering multiple copies of a single title. By contacting us before placing your order we can let you the projected delivery timeframe and if we can source the number that you require. Please include your pref... Read more

Did My Order Go Through?

If you have submitted an order but aren't sure if it processed correctly, then please try the following process to clarify if your order succeeded: Check your email account for the Order Confirmation email (don't forget to check the Junk folder as well). Check... Read more

I Haven't Received my Order Yet

Most items are despatched from our Sydney warehouse using Australia Post and can be tracked using their online service. You can find the tracking code in your shipping notification email. If your order is still processing, then your order confirmation email wi... Read more