Returns - Replacements - Refunds

Problem with the book/item

We are proud to offer a superior range of products and service, as such all items that we sell are brand new and are checked for damage before they are carefully packaged and shipped out to you. We expect that your order arrives to you in the same pristine con... Read more

Return an Item

We offer an unbeatable product return proposition: within 30-days of the product being despatched to you, we offer you a no-hassle returns service, subject to our¬†returns policy. Please note that we don't offer an exchange service. Returns can be requested usi... Read more

I Haven't Received my Refund

¬†After a cancellation has been approved, the refund generally takes 24 hours to be processed in our system. Once complete, you will receive an email from us. Please allow 4 business days for the funds to be back in your account after receiving this email. If t... Read more

eBook and eReader (Kobo) Returns

While eBooks and eReaders are unable to be returned due to change of mind, we may be able to help if your eReader is faulty or arrives to you damaged. You are required to contact Kobo directly in the first instance. For Kobo to accept a returned device from us... Read more