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Raving Fans

Raving Fans

A Revolutionary Approach to Customer Service

by Kenneth Blanchard and Sheldon Bowles
CD-Audio
Publication Date: 15/02/2004
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Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
ISBN:
9780739309537
9780739309537
Category:
Educational: Business studies & economics
Format:
CD-Audio
Publication Date:
15-02-2004
Language:
English
Publisher:
Random House USA Inc
Country of origin:
United States
Pages:
1
Dimensions (mm):
149x129x15mm
Weight:
0.09kg
Kenneth Blanchard

Ken Blanchard is the founder and Chairman of The Ken Blanchard Companies. His One Minute Manager series has sold over 18 million copies and been translated into more than 25 languages. He has also written or co-authored numerous other books, including Gung Ho!, Big Bucks! and Raving Fans!.

The Blanchards currently live in San Diego. Spencer Johnson is an internationally bestselling author whose books help millions of people discover simple truths they can use to have healthier lives with more success and less stress.

His many bestsellers include The One Minute Manager (with Ken Blanchard), The One Minute Sales Person, Yes or No and Who Moved My Cheese?.

This title is in stock with our overseas supplier and should arrive at our Sydney warehouse within 3 - 5 weeks of you placing an order.

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