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Achieving Competitive Advantage Through Quality Management

Achieving Competitive Advantage Through Quality Management

by Carlos Rueda-Armengot, José Álvarez-García and Marta Peris-Ortiz
Hardback
Publication Date: 31/05/2015
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Chapter 1 Benefits of Implementing a System of Quality Management in Spanish Thalassotherapy Centres.- Chapter 2 Quality Certifications as a Hotel Selection Criterion.- Chapter 3 "Q for Tourist Quality" in the Spanish Tourist Sector.- Chapter 4 The ISO 9001 Standard in the Spanish Construction Industry.- Chapter 5 The EFQM Model as an Instrument to Legitimize Organizations.- Chapter 6 Integrated Management Systems.- Chapter 7 Integration of Information in Higher Education Institutions for Quality Evaluation.- Chapter 8 How Communication and Control Processes Improve Quality.- Chapter 9 An Application of the SERVPERF Model in a Sports Centre.- Chapter 10 Experience in Adapting E-S-Qual to Different Sectors or Settings.- Chapter 11 Excellence in Tourism Destinations.- Chapter 12 Tensions Raised by TQM Demand Upon Work Design in Technologically-Controlled Environments.- Chapter 13 The Influence of an Institutional Environment on Quality Management in Hotels.- Chapter 14 A New Paradigm in Planning and Management of Quality Hotel Services.
ISBN:
9783319172507
9783319172507
Category:
Management & management techniques
Format:
Hardback
Publication Date:
31-05-2015
Language:
English
Publisher:
Springer
Country of origin:
United States
Dimensions (mm):
235x155mm
Weight:
6.09kg

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You can find this item in:

Business innovation Management of specific areas Business strategy Research & development management Production & quality control management Management: leadership & motivation Quality Assurance (QA) & Total Quality Management (TQM) Management & management techniques
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