If you've ever thought you're the only one who truly
cares about service and you're not sure how to maintain
the motivation, a moment at The Customer Service Zoo may
be just what you need. Feeling uninspired while preparing
his new service strategy, Phil finds himself taking his
daughter to the zoo. There the animal antics set him off
on a brainstorming journey which sees his ideas come
together as convincingly as they do unexpectedly. The
lessons he learns as the story unfolds are captured in an
entertaining A-Z of simple animal analogies and
illustrations, and they'll stick in your mind as much as
they did in his. Here is a light-hearted approach to the
perennial challenges of customer service. It's a parable
about making the most of your situation, looking after
yourself and thinking creatively. It's also about common
sense which will make a difference to your customer
service.