Towards a Framework of Influence Factors for Value Co-creation in Service Systems.- Towards Contributory Development by the Means of Services as Common Goods.- Knowledge Sharing and Value Co-creation: Designing a Service System for Fostering Inter-generational Cooperation.- Towards a Cyberinfrastructure for Social Science Research Collaboration: The Service Science Approach.- Evolution and Overview of Linked USDL.- An Agile BPM System for Knowledge-Based Service Organizations.- A SoaML Approach for Derivation of a Process-Oriented Logical Architecture from Use Cases.- A Service Oriented Architecture for Total Manufacturing Enterprise Integration.- On the Necessity and Nature of E-Mobility Services - Towards a Service Description Framework.- Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v.3.- How Social Responsibility Influences Innovation of Service Firms: An Investigation of Mediating Factors.- Verifying the Image-Dominant (ID) Logic Through Value Cross-Creation Between Social and Imagined Communities.- E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated Hospital.- Service Convenience on Call Centers: Impacts on Repurchase.- Tourism as a Life Experience: A Service Science Approach.- Technological Trends in the Sport Field: Which Application Areas and Challenges?.- Shared Services: Exploring the New Frontier.- Towards a Conceptual Framework for Classifying Visualisations of Data from Urban Mobility Services.- Agent Based Simulation of Trust Dynamics in Dependence Networks.- Towards an IT-Based Coordination Platform for the German Emergency Medical Service System.- Education on Service Science Management and Engineering: A Comparative Analysis.- Business School Innovation Through a Service Science Approach: Organizational and Performance Measurement Issues.- Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations.- Interrelations of Success Factors for Selling Product-Service Systems from a Solution Sales Perspective.- How to Encourage the Use of Public Transport? A Multiservice Approach Based on Mobile Technologies.- Relationship Bonds and Customer Loyalty: A Study Across Different Service Contexts.- Exploring Opportunities to Improve Retail Store Quality Using RSQS.