Hailed by The New York Times for its "rich" and "excellent" reportage, Alec MacGillis's Fulfillment is a powerful account of one company and its impact on the lives and fates of the many people it employs and serves. Journeying across the country, MacGillis finds that Amazon's sprawling delivery hubs, data centers, and corporate campuses epitomize a land where winning and losing cities and regions are drifting steadily apart, the civic fabric is unraveling, and work has become increasingly rudimentary and isolated. In Seattle, high-paid workers in new office towers displace a historic Black neighborhood under the watchful gaze of an admired gospel singer. In Ohio, a hard-bitten cardboard maker moves from job to job, while his employers supplant auto manufacturers and bring dead-end work to dead shopping centers. In Texas, local families struggle to keep their retail businesses afloat as online marketplaces spread, and in Washington, D.C., Jeff Bezos ushers lobbyists and government contractors into his Kalorama mansion, even as he plans his ascent to outer space. When a new warehouse replaces a fabled steel plant on the outskirts of Baltimore, an entirely new model of work becomes chillingly visible. With empathy and breadth, MacGillis demonstrates the hidden human costs of the other inequality-not the growing gap between rich and poor, but the gap between the country's winning and losing regions. The results is an essential account of contemporary capitalism: its drive to innovate, its dark, pitiless magic, its remaking of America with every click. Book jacket.