This handy desk reference provides a case study of an actual ILL department as well as insightful suggestions for organizing and operating a modern ILL department. There are ample additional resources in the book's annotated bibliography for further exploration of particular topics. Inside you'll find the latest, most up-to-date treatment of interlibrary loan available. You'll also get a patron's perspective on ILL - what users want and expect from ILL services: extensive lists of resources, updated information on copyright law, and easy-to-understand flow charts of the ILL process.