'Brilliant . . . empowers you to create real behaviour change and lasting trust.' - Nir Eyal, bestselling author of Hooked

Critical feedback, delivered frequently and expertly, can game changing - it can turn average performers into overachievers and stars into superstars. But fear of hurt feelings and awkward conversations often lead managers to hold back from offering crucial insights.

In Let's Talk, Dr Therese Huston shows how to deliver feedback effectively and with confidence. Starting with the best ways to approach the performance review process, Huston explains the importance of siding with the other person, stating your good intentions and working out what kind of critique your employees want most - do they want to be appreciated, coached or evaluated? Huston then delves into the six practical tools you need to deliver impactful feedback, including how to take steps to ensure unconscious bias doesn't leak into your appraisal.

Above all, Dr Huston offers a step-by-step plan to help anyone, from executives to teachers to coaches, to improve performance and morale and make a once-dreaded task feel natural.

'Research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower.' - Julie Zhuo, bestselling author of The Making of a Manager