Management and Measurement of Social Enterprise examines the question of what happens when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations. Management and Measurement of Social Enterprise looks critically at a range of performance measurements and improvement methods, including: - outcome measurement - using financial ratios for performance comparison - social audit - process benchmarking - externally accredited standards (like 'Investors in People' and ISO 9000) - diagnostic models and other tools from the quality movements - 'balanced scorecards' Rob Paton offers a measured critique of the naive realism and rhetorical excesses of the performance management movement but also shows why many of its critics are unduly pessimistic. Through a combination of theory and research, it provides practical solutions to the problem of performance management outside of the private sector. This is an essential text for those interested in public and social enterprises, particularly MBA and Masters students in public administration/public management and non-profit management.
- ISBN:
- 9780761973645
- 9780761973645
-
Category:
- Business studies: general
- Format:
- Hardback
- Publication Date:
-
26-02-2003
- Language:
- English
- Publisher:
- SAGE Publications Inc
- Country of origin:
- United States
- Pages:
- 208
- Dimensions (mm):
- 242x170x13mm
- Weight:
- 0.51kg
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