Invaluable for those seeking ISO 9001 certification, the text includes a number of detailed Work Instructions that can be used to develop a formal quality management system specific to a project management organization. They can also be leveraged in a TQM (Total Quality Management) or a Six Sigma environment. The book includes:
Management guidelines for web hosting, data center migrations, site security, content development, application and Web site loading and testing, VPNs, VoIP, business continuity, and disaster recovery
An Internet project management glossary, a technical Internetworking glossary, and a project management acronym table
A tools suite with a proven record of success for project initiation, planning, execution, control, and close out
This complete resource provides the resources needed-including dozens of time-tested templates, schedules, checklists, and flow charts-to become fully versed in and aligned with the nine knowledge areas and five major processes codified by the Project Management Body of Knowledge (PMBOK (R)).
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