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Managing with Total Quality Management

Managing with Total Quality Management

Theory and Practice

by Mick MarchingtonEd Snape Adrian Wilkinson and others

Hardback Publication Date: 01/01/1998

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The authors relate Total Quality Management (TQM) to the broader organization and environment in the context in which TQM is located, bringing in consideration of organizational culture and structure, of employee relations and the balance of power between management and employees. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of "who gains what" from TQM.
ISBN:
9780333620069
9780333620069
Category:
Quality Assurance (QA) & Total Quality Management (TQM)
Format:
Hardback
Publication Date:
01-01-1998
Publisher:
Palgrave Macmillan
Country of origin:
United Kingdom
Pages:
216
Dimensions (mm):
216x140x17mm
Weight:
0.43kg

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