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Managing with Total Quality Management

Managing with Total Quality Management

Theory and Practice

by Mick MarchingtonEd Snape Adrian Wilkinson and others

Hardback Publication Date: 01/01/1998

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The authors relate Total Quality Management (TQM) to the broader organization and environment in the context in which TQM is located, bringing in consideration of organizational culture and structure, of employee relations and the balance of power between management and employees. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of "who gains what" from TQM.
Quality Assurance (QA) & Total Quality Management (TQM)
Publication Date:
Palgrave Macmillan
Country of origin:
United Kingdom
Dimensions (mm):

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