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Process-Oriented Dynamic Capabilities

Process-Oriented Dynamic Capabilities

Framework Development, Empirical Applications and Methodological Support

by Ralf Plattfaut
Paperback
Publication Date: 02/12/2013
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This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.
ISBN:
9783319032504
9783319032504
Category:
Business mathematics & systems
Format:
Paperback
Publication Date:
02-12-2013
Language:
English
Publisher:
Springer International Publishing AG
Country of origin:
Switzerland
Pages:
60
Dimensions (mm):
235x155x3mm
Weight:
1.24kg

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