Approved by the Chartered Institute of Building (CIOB), this text covers the techniques of quality management in the context of the construction industry and shows how they are implemented using real-life examples. It illustrates the theory with case studies of quality improvement methods being used in practice by a number of quality managers in large contracting organizations. The book also shows that techniques developed elsewhere are just as applicable to the construction industry as any other industry. Covering level two and parts of level three of the CIOB's Education Framework, this is the official textbook for the module. It is also suitable for HNC/D building and civil engineering studies as well as undergraduate degree courses in building, construction management, quantity and building surveying, and architecture.