Trigger warning for horrific fictional (but in context with the story) animal cruelty, physical abuse and super creepy dolls.

Suspend all disbelief and take a ride back to the early 1900's where we meet Jemima, a 17 year old girl who takes a position as assistant mistress at Dunvegan School for Girls, an industrial school for girls who haven't committed crimes but have nowhere else to go, located on the Isle of Skye. Jemima herself is desperately trying to escape her tragic past at Whiteladies. So, no happy family stories here.

After spending some time on the Isle of Skye at the beginning of 1910 setting up the story we then travel seamlessly back and forth between there and Whiteladies where we gradually learn more about the past 18 months, Jemima's past and reasons she wants to start over. Jemima was an interesting, complex character who longed to be the girl she was before Whiteladies yet knowing her physical and emotional scarring had changed her irrevocably.

Jemima begins work for Miss Grayson, the evil woman who should be fitted with a device that gives her an electric shock when she gets within 200 metres of a child, otherwise known in this story as the schoolmistress. This is a school where little things like light in the form of candles are rationed and punishments are doled out in abundance and recorded for posterity in The Punishment Book.

Needless to say, Miss Grayson wasn't exactly my favourite character and throughout the book I determined her appropriate punishment would be for me to lock her in Solitary to enjoy some quality time with Annabelle, who I would have previously arranged to loan indefinitely from Lorraine and Ed Warren.

Now that you know which characters' names and offences should be inked into The Punishment Book for perpetuity, allow me tell you about my favourite character, Estella. Besides having the coolest name of anyone in the book which translates appropriately as star, Estella is a strong willed little girl who, despite having a history of not being believed no matter what she says, defiantly tells her truth regardless of the consequences. And believe me, for Estella there are always consequences. I definitely had a soft spot for her and would've adopted her in a heartbeat.

Henry was going to be my second favourite character as he was so sweet and loyal and loving, but he ended up annoying me because no one is that perfect. So, my actual second favourite character/s? The super creepy evil dolls, all named Frozen Charlotte with the exception of the lone male known as Frozen Charlie.

I loved the supernatural aspects of this book, dabbling in mediumship, automatic writing, séances, ghosts, possession and, of course, creepy dolls. I enjoyed the slow reveal of Jemima's past and the reason why she doesn't remember what happened the night of the fire at Whiteladies.

Charlotte Says was delightfully creepy, best read at night when the house is silent and you can hear the creaks from the house settling and the wind rustling through the trees. This book comes with a fairly significant death toll and some really disturbing and detailed descriptions of actual and fantasised about violence against animals.

Thank you to NetGalley, Little Tiger Group, Stripes Publishing, and a special thank you to Charlie for the opportunity to read this book. "Charlotte says you need to read this book!"