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Service Operations Management

Service Operations Management

Improving Service Delivery

by Robert Johnston, Michael Shulver,  Nigel Slack and others
Paperback
Publication Date: 09/11/2020
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Analyse and address organisational challenges using real world examples

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges.
ISBN:
9781292064468
9781292064468
Category:
Management of specific areas
Format:
Paperback
Publication Date:
09-11-2020
Publisher:
Pearson Education Limited
Country of origin:
United Kingdom
Edition:
5th Edition
Pages:
632
Dimensions (mm):
262x193x23mm
Weight:
1.08kg

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