This book highlights
state-of-the-art research, development and implementation efforts concerning
social media in government services, bringing together researchers and
practitioners in a number of case studies. It elucidates a number of
significant challenges associated with social media specific to government
services, such as: benefits and methods of assessing; usability and
suitability of tools, technologies and platforms; governance policies and
frameworks; opportunities for new services; integrating social media with organisational
business processes; and specific case studies. The book also highlights the
range of uses and applications of social media in the government domain, at
both local and federal levels. As such, it offers a valuable resource for a
broad readership including academic researchers,
practitioners in the IT industry, developers, and government policy- and
decision-makers.