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Social Media for Government Services

Social Media for Government Services

by Dimitrios GeorgakopoulosSurya Nepal and Cecile Paris
Paperback
Publication Date: 30/03/2018

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This book highlights
state-of-the-art research, development and implementation efforts concerning
social media in government services, bringing together researchers and
practitioners in a number of case studies. It elucidates a number of
significant challenges associated with social media specific to government
services, such as: benefits and methods of assessing; usability and
suitability of tools, technologies and platforms; governance policies and
frameworks; opportunities for new services; integrating social media with organisational
business processes; and specific case studies. The book also highlights the
range of uses and applications of social media in the government domain, at
both local and federal levels. As such, it offers a valuable resource for a
broad readership including academic researchers,
practitioners in the IT industry, developers, and government policy- and
decision-makers.
ISBN:
9783319800981
9783319800981
Category:
Data capture & analysis
Format:
Paperback
Publication Date:
30-03-2018
Publisher:
Springer International Publishing AG
Country of origin:
Switzerland
Pages:
409
Dimensions (mm):
235x155x22mm
Weight:
0.65kg

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