As a manager, you are prepared to face any challenge when it comes to the work at hand, but you may not feel ready to address a union organizing drive, a catastrophic disruption in workflow, or any other of a multitude of challenges that can arise, seemingly from nowhere. Paul Falcone, author of 101 Tough Conversations to Have with Employees and HR and leadership expert will help you master unforeseen challenges in the workplace, including: Individual Crises: Whether issuing disciplinary actions, losing a key member of the team, delivering bad news to your boss, or even being set up for a claim of "pretaliation," there are steps you can take to overcome these challenges. Departmental or Team Crises: Dealing with burnout can be tough and, even worse, handling internal conflicts among team members can cause a serious disruption in workflow and impact a team's energy. Company Crises: When the company faces challenges, they often pass that stress to managers. As a manager, you must maintain a positive environment, and it's not as difficult as you think. Social and Global Crises: Natural disasters, talent scarcity, remote leadership challenges, and potential workplace violence require a new level of management vigilance and awareness.