Direct difficult discussions toward successful outcomes every time!
For every headteacher who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here! Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders and steering them toward win-win solutions. Case studies throughout the book identify the risk areas and provide the steps to mastering techniques for:
- Active listening
- Assertive communication
- Providing effective feedback
- Staying calm
- Problem solving
- Mediation.
Also included are scripts, sample dialogues, style inventories, checklists, and resources for practicing skills learned from the case studies. Like having a communications coach in your back pocket, this guide gives tips for building a collaborative culture focused on what matters most-working together to achieve student success.
- ISBN:
- 9781412981156
- 9781412981156
-
Category:
- Organization & management of education
- Format:
- Paperback
- Publication Date:
-
22-03-2011
- Language:
- English
- Publisher:
- SAGE Publications Inc
- Country of origin:
- United States
- Pages:
- 160
- Dimensions (mm):
- 228x152x10mm
- Weight:
- 0.26kg
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