Total Quality Management in the Public Sector

Total Quality Management in the Public Sector

An International Perspective

by Colin Morgan and Stephen Murgatroyd

Paperback / softback Publication Date: 01/02/1994

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Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
ISBN:
9780335191024
9780335191024
Category:
Central government
Format:
Paperback / softback
Publication Date:
01-02-1994
Publisher:
Open University Press
Country of origin:
United Kingdom
Pages:
208
Dimensions (mm):
228x154x14mm
Weight:
0kg

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