This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case studies, it also reviews the implementation of a variety of quality management programmes in a range of organizational contexts, including manufacturing, higher education, health care, policing and retailing.
- ISBN:
- 9780415222723
- 9780415222723
-
Category:
- Quality Assurance (QA) & Total Quality Management (TQM)
- Format:
- Paperback
- Publication Date:
-
13-12-2001
- Language:
- English
- Publisher:
- Taylor & Francis Ltd
- Country of origin:
- United Kingdom
- Pages:
- 254
- Dimensions (mm):
- 234x156x13mm
- Weight:
- 0.43kg
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